At Annai Stores, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we offer a straightforward refund policy to address your concerns.

1. Furniture:
   • Upon delivery, please inspect your furniture carefully for any damage or defects.
   • If you discover any damage or defects, notify our customer support immediately.
   • We will process a full refund without any questions asked.
2. Appliances:
   • If you encounter any issues with your purchased appliance, please visit our authorized appliance service center.
   • Our skilled technicians will assess the appliance and determine the appropriate course of action.
   • If the appliance is deemed defective or not functioning as intended, we will process a refund or provide a replacement, depending on the specific circumstances.
3. 7-Day Refund Policy:
   • We offer a 7-day refund policy for all our products.
   • If you are unsatisfied with your purchase for any reason, you may request a refund within 7 days of receiving the product.
   • To initiate a refund, please contact our customer support with your order number and reason for the refund request.
   • The product must be returned in its original condition, along with all accessories and packaging.
   • Upon receipt of the returned product, we will process the refund within 14 days.
4. Warranty:
   • All our products come with a manufacturer's warranty, which covers defects in materials and workmanship.
   • The specific warranty terms and duration may vary depending on the product.
   • Please refer to the product description or contact our customer support for details on the warranty coverage for your specific purchase.
5. Exceptions:
   • Refunds or replacements may not be applicable for products damaged due to misuse, neglect, or unauthorized modifications.
   • Consumable items, such as batteries or filters, are not eligible for refunds or replacements once they have been used.
6. Cancellations:
   • If you wish to cancel your order before it has been shipped, please contact our customer support as soon as possible.
   • We will process the cancellation and refund the full amount paid, including any shipping charges.
   • If the order has already been shipped, the standard 7-day refund policy will apply, and you will be responsible for the return shipping costs.
7. Refund Processing:
   • Once we receive your returned product or cancellation request, we will process the refund within 14 days.
   • Refunds will be issued to the original payment method used for the purchase.
   • Please note that it may take an additional 3-5 business days for the refund to reflect in your account, depending on your bank or credit card issuer.

To request a refund or for any further assistance, please reach out to our customer support team at support@annaistores,com or call us at 07010021210 . We are here to help you with any concerns you may have regarding your purchase.

Please note that this refund policy is subject to change at any time without prior notice. The latest version of the policy will be posted on our website.